Privacy Policy

Introduction

J&T Express (Malaysia) Sdn. Bhd. (“J&T Malaysia,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data in line with the Personal Data Protection Act 2010.

This notice (“Notice”) explains how we collect, use, process, share, protect, and retain your Personal Data (as defined below).

By communicating/engaging with us, using our Services, or providing your Personal Data, you consent to its collection, use, storage, transfer, and processing as outlined in this Notice.

Collection of Personal Data

We may collect the following types of personal data:

  1. Personal Identifiers – Name, photo, gender, date of birth, nationality, ID/passport details.
  2. Contact Information – Address, email, phone number.
  3. Payment Details – Credit/debit card info, bank details.
  4. Biometric Data (if applicable) – Fingerprints, facial recognition.
  5. Technical Data – IP address, cookies.
  6. Other Necessary Information – Any data required to facilitate our services and/or products.

(collectively the “Personal Data”)

How and When We Collect Your Personal Data

We collect your Personal Data in various ways, including when you:

  1. Provide it voluntarily to us or our agents.
  2. Use our products or services.
  3. Contact us (e.g., via email, inquiries, or participation in events, contests, or campaigns).
  4. Register on our website or mobile app.
  5. Request information, respond to marketing materials, or provide feedback.
  6. Start a business relationship with us.
  7. Visit or browse our website/apps.
  8. Have your data shared with us by senders or third-party service providers.
  9. Apply for a job with us.
  10. Enter our premises.

We may also obtain your Personal Data from third parties or other sources where it is lawfully permitted.

Purpose of Collection

We process your Personal Data for the following purposes:

  1. To manage your application, registration, and use of our products, services, website, or mobile apps.
  2. To communicate with you via email, phone, SMS, or social media about service updates, inquiries, or complaints.
  3. To fulfil contractual obligations, including processing payments and delivering required documents.
  4. To conduct statistical and marketing analysis, system management, testing, and service improvements.
  5. To send newsletters and promotional materials about our products and services.
  6. To prevent and report criminal activities such as fraud, bribery, and money laundering.
  7. To comply with legal obligations, regulations, court orders, and applicable guidelines.
  8. To maintain internal records and manage our user database.
  9. To assess credit risk and verify user credibility.
  10. To monitor, review, and improve our services.

Disclosure of Your Personal Data

We may disclose your personal data to the following parties only for the stated purposes:

  1. Our subsidiaries and affiliates;
  2. The individuals, companies and organisations that act as our vendors, contractors, service providers and/or professional advisers;
  3. Agents and service providers who provide services relating to the purposes of which the Personal Data is collected including data processing services;
  4. Our third-party service providers as we deem necessary or appropriate;
  5. Any person, who is under a duty of confidentiality with J&T Malaysia and who has undertaken the responsibility to keep such information confidential; and
  6. the enforcement, regulatory and governmental agencies whenever required by law

subject at all times to any laws (including regulations, guidelines, and/or obligations) applicable to J&T Malaysia. The aforementioned third parties may in some instances be located outside of Malaysia.

We will not disclose your personal data to unaffiliated third parties without your consent, except when required by law or when necessary to comply with law enforcement requests, court orders, or legal processes.

Direct Marketing

To prevent unwanted messages, we will only share information about promotions, offers, products, or services that are:

  1. Relevant to your transactions with us.
  2. Selected or marked as of interest in your account.

This information will only be shared with business partners, service providers, or third parties as necessary.

Data Retention

We retain your personal data only as long as necessary to fulfil the stated purposes, in line with our internal practices, legal, regulatory, and accounting requirements.

Your Obligations

Ensure your personal data is accurate and up to date and notify us of any changes. If you provide us with third-party individual’s Personal Data, you warrant and confirm that you have their consent or legal authority to do so and that they are aware of and agree to this Notice.

If you choose not to provide or withdraw consent for your Personal Data, we may be unable to process it or provide our services, leading to the immediate termination of our relationship.

To prevent data collection via cookies, adjust your browser settings to disable, block, or delete cookies and clear your browsing history and cache.

Your Rights

J&T Malaysia would like to make sure that you are fully aware of your data protection rights. Every user is entitled to the following rights:

1. Right to request access to personal data

Subject to the payment of a processing fee, you are entitled to request access to your Personal Data that is processed by us with reasonable notice.

2. Right to request correction of Personal Data

You are entitled to request the correction of your Personal Data that is held by us that is inaccurate, incomplete or out-of-date with reasonable notice.

3. Right to Erasure

You have the right to request us to erase your Personal Data under certain conditions.

4. Right to restrict processing

You are entitled to limit our processing of your Personal Data by expressly withdrawing in full your consent given previously, including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

5. Right to object to processing

You have the right to object to our processing of your Personal Data, under certain conditions.

6. Right to data portability

You have the right to request us to transfer the Personal Data that we have collected to another organisation, or directly to you, under certain conditions.

Security Measures

J&T Malaysia has implemented reasonable and practical security measures to prevent unauthorised access to your Personal Data whenever possible. We only disclose your Personal Data where legally required, or for us to provide our services/products to you (as mentioned in Disclosure of Your Personal Data above).

Contact Us

We value your privacy and can only ensure full data protection with your cooperation. You may reach out to our Data Protection Officer if you wish to:

  1. Access your Personal Data in our systems.
  2. Amend, correct, or update your Personal Data.
  3. Withdraw consent for our use of your Personal Data.
  4. Report unauthorized use of your Personal Data by our employees, agents, or contractors.
  5. Provide feedback on our business partners and/or customers sharing your Personal Data without consent.
  6. Raise any other concerns regarding your Personal Data.

Our Data Protection Officer may be contacted through email at dpo@jtexpress.my. We will use reasonable efforts to comply to your request to access or correct your Personal Data within twenty-one (21) days of receiving your request and the relevant processing fee (if any).

Changes to this Notice

J&T Malaysia may amend this Notice any time to reflect legal or business changes. The latest version will apply and replace previous ones. Updates will be notified on our website and/or app. Users are responsible for reviewing changes, and continued use of our services implies acceptance.

This Notice is provided in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail.

(Last updated: 24 March 2025)